YOUR ORDER

Where is my order confirmation email?
Please allow a few minutes for your order confirmation email to arrive. Be sure to check your junk or spam folders. If you still can’t find it, you can access your order status and details by logging into your account on our website.

How can I check the status of my order?
You can check the status of your order by logging into your account on our website and viewing your order history. You will also receive shipping confirmation emails with tracking information once your order is on its way.

I need to change my order. What can I do?
We begin processing orders immediately to get them to you as fast as possible. Therefore, we are unable to make any changes once an order has been placed. If you wish to change your order, you would need to cancel it and place a new one, provided it has not yet entered the fulfillment process.

How do I cancel my order?
We start processing orders as soon as they are placed to ensure quick delivery. If you wish to cancel your order, please contact us immediately. We will do our best to cancel it if it has not yet been processed and prepared for shipment.

What is your returns policy?
We want you to be completely happy with your purchase. If you are not satisfied, you can return your unworn, unwashed items in their original condition with all tags attached within a specified period. For full details on how to return your items, please visit our Returns page on theclothingpost.com.

How do I return an item?
Returns can be easily initiated through our website. Please log into your account, navigate to your order history, and follow the instructions to start a return. You will be guided through the process and provided with a returns note to include with your package.

Where is my returns refund?
Once we receive your returned item at our warehouse, please allow time for us to process it. After processing is complete, your refund will be issued to your original payment method. The time it takes for the refund to appear in your account will depend on your bank or card provider.

DELIVERY

What delivery options do you offer?
We offer a range of delivery options to suit your needs, including standard and express services. The available options and any associated costs will be displayed at checkout before you complete your purchase.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email which will include your tracking number and a link to track your parcel’s progress.

My tracking information isn’t updating. What should I do?
Occasionally, there can be a short delay in tracking information updating on the courier’s website. Please allow up to 24 hours for the status to refresh. If the problem persists, please get in touch with us for further assistance.

My order hasn’t arrived. What do I do?
If your order has not arrived by the expected delivery date, please first check the tracking information provided in your shipping email. If the tracking does not provide clarity, please contact our customer service team for help.

Do you deliver internationally?
Yes, we ship to many countries worldwide. During checkout, you can select your country to see specific delivery options and costs for your location.

PRODUCT & SIZING

What size should I order?
To help you find the perfect fit, we provide detailed size guides for our clothing and footwear on each product page. We recommend consulting this guide before placing your order.

The item I want is out of stock. Will it be restocked?
We regularly restock our most popular items. If an item you want is currently unavailable, please check back at a later date or use the ‘Notify Me’ feature on the product page if available.

How should I care for my item?
All care instructions for your garment can be found on the care label attached to the item itself. Please follow these instructions to maintain the quality of your purchase.

PAYMENT & PROMOTIONS

What payment methods do you accept?
We accept all major credit and debit cards, as well as various popular digital payment methods.

Is my payment information secure?
Yes, our website uses secure encryption technology to protect your personal and payment information.

How do I redeem a promo code?
You can enter your promotional code during the checkout process. Simply type the code into the ‘Promo Code’ box and the discount will be applied to your order total.

Why isn’t my promo code working?
Please ensure that you have entered the code correctly and that it is valid for the items in your shopping bag. Some promotional codes may have specific terms and conditions, such as being valid only for full-price items or requiring a minimum spend.

MY ACCOUNT

How do I create an account?
You can create an account by clicking on the account icon on our website and selecting ‘Register’. You will need to provide some basic information to set up your profile.

I’ve forgotten my password. How can I reset it?
Click on the account icon and select ‘Forgotten your password?’. You will be prompted to enter your email address, and we will send you a link to reset your password.

How do I update my account details?
You can update your personal details, such as your email address or password, by logging into your account and navigating to the ‘My Details’ section.

WEBSITE & TECHNICAL

The website isn’t working correctly. What should I do?
We recommend trying the following steps: refresh the webpage, clear your browser’s cache and cookies, or try accessing our site using a different web browser. If the issue continues, please contact us.

How do I enable cookies?
Instructions for enabling cookies can usually be found in the ‘Help’ section of your specific web browser. This is typically managed within your browser’s settings or preferences menu.

Can I sign up to receive newsletters?
Yes, you can subscribe to our newsletter to receive updates on new collections, exclusive offers, and more. You can sign up by entering your email address in the subscription box found at the bottom of our website.

OTHER

Do you have a loyalty program?
We appreciate our customers and may offer loyalty programs or special promotions from time to time. Please check our website for any current customer appreciation initiatives.

How can I become a model for your brand?
We work with a number of modelling agencies for our campaigns. We do not typically accept unsolicited model applications, but we thank you for your interest.

I have a press enquiry. Who should I contact?
For all press-related inquiries, please reach out to us through the contact form on our website and select ‘Press’ as the subject. Our PR team will be in touch.

What are your corporate social responsibility policies?
We are committed to conducting business in an ethical and responsible manner. For detailed information on our policies and commitments, please visit the relevant section on theclothingpost.com.