Privacy & Cookie Policy

This is the privacy policy of the theclothingpost.com. It applies to all the personal data we collect from you when you use our websites, mobile applications, and in our stores (together, our “Sites”). Please read this privacy policy carefully. It explains who we are, how and why we collect and use personal information about you, how we protect your information, and your rights in relation to your information.

We may update this policy from time to time. We will notify you of any significant changes, but we encourage you to come back and review it periodically.

1. Who We Are

We are theclothingpost.com. For the purposes of data protection law, we will be a controller of the personal information we hold about you. This means we make decisions about how and why we use your information and are responsible for ensuring it is used in accordance with data protection laws.

2. The Information We Collect About You

When you interact with us, we may collect the following information about you:

  • Personal details such as your name, title, and gender.
  • Contact details such as your billing and delivery address, email address, and telephone number.
  • Purchase and transaction details including the products you buy, your shopping preferences, and details of your interactions with our customer service team.
  • Financial details such as your payment card information. Please note, we do not store full payment card details; these are processed securely by our third-party payment processors.
  • Technical details when you visit our Sites, including your IP address, browser type and version, time zone setting, operating system and platform, and information about your visit (such as products you viewed or searched for, page response times, and length of visits to certain pages).
  • Profile details such as your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Marketing and communications data including your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share aggregated data, which does not directly reveal your identity. For example, we may aggregate data to analyse trends and usage of our Sites.

3. How We Collect Your Information

We collect your information in the following ways:

  • Directly from you: When you create an account on our Sites, make a purchase, subscribe to our marketing, complete a survey, or contact us with an enquiry or complaint.
  • Automated technologies: As you interact with our Sites, we automatically collect technical data through cookies and similar technologies.
  • Third parties: We may receive information about you from third parties, such as analytics providers, advertising networks, and search information providers.

4. How And Why We Use Your Information

We will only use your personal information when the law allows us to. Most commonly, we will use your information in the following circumstances:

  • To perform a contract with you: To process and deliver your orders, manage payments, and provide customer service and support.
  • For our legitimate interests: To operate and improve our business, protect our business and customers from fraud, for marketing our products and services to you (where we have your consent where required by law), and to administer our Sites and for internal operations.
  • To comply with a legal obligation: To meet our legal and regulatory requirements.
  • With your consent: Where we rely on your consent, for example for sending certain direct marketing communications, you have the right to withdraw your consent at any time.

The purposes for which we use your information include:

  • Processing and fulfilling your orders.
  • Managing your account.
  • Administering and protecting our business and Sites.
  • Delivering relevant website content and advertisements to you.
  • Using data analytics to improve our website, products/services, marketing, and customer relationships.
  • Making recommendations to you about goods or services that may be of interest.

5. Marketing

We may use your personal information to form a view on what we think you may want or need, or what may be of interest to you. You will only receive marketing communications from us if you have requested information from us or purchased goods from us and, in each case, you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by contacting us or by clicking the unsubscribe link in any marketing email.

6. Cookies

Our Sites use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We use the following types of cookies:

  • Strictly necessary cookies: These are required for the operation of our website.
  • Analytical/performance cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website.
  • Functionality cookies: These are used to recognise you when you return to our website.
  • Targeting cookies: These record your visit to our website, the pages you have visited and the links you have followed.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Sites may become inaccessible or not function properly.

7. Who We Share Your Information With

We may share your personal information with the following categories of third parties:

  • Service providers: Who help us run our business, such as payment processors, delivery companies, IT service providers, marketing agencies, and website hosts.
  • Professional advisers: Including lawyers, bankers, auditors and insurers.
  • Government bodies: Where we are required to do so by law.
  • Third parties in the context of a business sale: If we sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

8. International Transfers

We may transfer your personal information outside the country in which it was collected. When we do this, we will ensure an adequate level of protection is in place through the use of approved data transfer mechanisms.

9. Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal information to those who have a genuine business need to know it.

10. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

11. Your Rights

Under data protection laws, you have rights including:

  • The right to access – You have the right to request copies of your personal information.
  • The right to rectification – You have the right to request correction of any information you believe is inaccurate.
  • The right to erasure – You have the right to request that we erase your personal information, in certain circumstances.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal information, in certain circumstances.
  • The right to object to processing – You have the right to object to our processing of your personal information, in certain circumstances.
  • The right to data portability – You have the right to request that we transfer the information you have given us to another organisation, or to you, in certain circumstances.

If you wish to exercise any of these rights, please contact us.

12. How To Complain

If you have any concerns about our use of your personal information, you can make a complaint to us. You also have the right to lodge a complaint with the relevant supervisory authority in your country of residence.

13. How To Contact Us

If you have any questions about this privacy policy or the information we hold about you, please contact us through our website.